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Guides and troubleshooting articles
Figabytes
Use the app for the best experience
Use the app for the best experience
Guides and troubleshooting articles
Learn how the Figabytes loyalty program allows you to earn up to 10% cashback in FIGs reward credits on eligible eSIM purchases and top-ups. This guide outlines the four loyalty tiers, how qualifying spend is calculated over a rolling 12-month window, and how to use your rewards toward future orders.
Learn why you may be unable to purchase a Figabytes eSIM while physically located in certain restricted regions due to local telecommunications regulations. It also explains the difference between purchase and destination availability, recommending that you buy and set up your eSIM before traveling.
Learn how Figabytes push notifications keep you informed about your eSIM status throughout your trip. This guide covers the automatic alerts you receive for order confirmations, installation, network activation, data usage thresholds, and top-ups.
Learn how to reinstall eligible Figabytes eSIMs on a new, recovered, or shared device if you change phones or accidentally delete your profile. This guide also covers key rules, including that an eSIM can only be active on one device at a time.
Learn whether you can transfer an eSIM to a new phone and how policies vary between carrier and travel eSIMs. This guide also explains how to use Figabytes’ "Reinstall" feature to move an eligible eSIM to another compatible device.
This article explains the different eSIM statuses in your Figabytes account, including Installed, Reinstall, and Deactivated. Learn how to check your status and what each label means for managing, reinstalling, or sharing your eSIM.
Learn why your phone may be using your primary SIM for mobile data instead of your Figabytes eSIM and how to fix your Dual SIM settings. This guide provides step-by-step instructions for iPhone and Android to help you route travel data correctly and avoid accidental roaming charges.
You can install your Figabytes eSIM immediately after purchase, but your data plan typically only activates once you arrive at your destination and connect to a supported network. This guide explains the difference between eSIM installation and plan activation to help you prepare before you travel.
Learn how to troubleshoot common issues when scanning or installing your Figabytes eSIM QR code. This guide provides step-by-step solutions, including how to verify device compatibility, check carrier unlock status, and complete manual installation.