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Guides and troubleshooting articles
Guides and troubleshooting articles
This article explains the different eSIM statuses in your Figabytes account, including Installed, Reinstall, and Deactivated. Learn how to check your status and what each label means for managing, reinstalling, or sharing your eSIM.
Learn why your phone may be using your primary SIM for mobile data instead of your Figabytes eSIM and how to fix your Dual SIM settings. This guide provides step-by-step instructions for iPhone and Android to help you route travel data correctly and avoid accidental roaming charges.
You can install your Figabytes eSIM immediately after purchase, but your data plan typically only activates once you arrive at your destination and connect to a supported network. This guide explains the difference between eSIM installation and plan activation to help you prepare before you travel.
Learn how to troubleshoot common issues when scanning or installing your Figabytes eSIM QR code. This guide provides step-by-step solutions, including how to verify device compatibility, check carrier unlock status, and complete manual installation.
Learn why your Figabytes eSIM might display an "Activating" status and follow step-by-step troubleshooting instructions to get connected. This guide covers common causes—such as installing before arrival—and provides simple fixes for both iPhone and Android devices.
Learn why your Figabytes eSIM may display "No Service" or "Searching" and how to resolve the issue. This guide walks you through step-by-step troubleshooting steps—including checking coverage, adjusting roaming settings, and selecting a network—to help you get connected.
This guide explains why your Figabytes eSIM may frequently disconnect or lose signal, and provides step-by-step troubleshooting instructions to help stabilize your mobile data connection.
Learn why your Figabytes eSIM may temporarily lose connection when crossing into a new country and how to get reconnected. This guide provides step-by-step troubleshooting tips, from verifying your plan's destination coverage to adjusting roaming and network settings.
Learn why your Figabytes eSIM shows signal bars but has no internet access and how to resolve the issue. This guide walks you through step-by-step troubleshooting, including enabling data roaming, configuring APN settings, and checking your plan status.