Privacy Policy
Last updated: June 6, 2024
At Figabytes, we value your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, share, and safeguard your information when you use our services.
By using Figabytes, you agree to the practices described in this policy.
If you do not agree, please discontinue use of our services.
Who We Are
Figabytes provides digital connectivity services directly to consumers (D2C).
To deliver eSIM products, we work with trusted suppliers and network partners.
While you interact with Figabytes directly, certain technical services are fulfilled by our partners.
Information We Collect
1. Information You Provide
- Contact details such as name, email, and phone number
- Payment information (processed securely by third-party providers)
- Device details necessary for eSIM activation (e.g., IMEI, EID, ICCID)
- Customer support messages and inquiries
2. Information Collected Automatically
- IP address, browser type, operating system, access times
- Usage data such as pages visited, clicks, and in-app actions
- Transaction records including purchases, top-ups, and payment history
3. Information From Partners
- Activation and usage data from suppliers and roaming partners
- Fraud prevention and identity verification information
How We Use Your Information
We use the information we collect to:
- Process transactions and deliver eSIM services
- Verify device compatibility and activate plans
- Provide customer support and troubleshoot issues
- Communicate updates, promotions, and offers
- Analyze performance and improve user experience
- Detect, prevent, and address fraud or misuse
- Comply with legal and regulatory obligations
Sharing of Information
We do not sell your personal data.
However, we may share your information with:
- Suppliers & Partners → To enable eSIM provisioning, connectivity, and service management
- Service Providers → For payment processing, hosting, analytics, and support tools
- Legal Authorities → When required by law, regulation, or valid legal request
Cookies & Tracking
We use cookies, local storage, and similar technologies (“cookies”) to operate and improve the Services. These tools help us remember preferences, measure performance, and tailor communications.
Types of Cookies We Use
- Essential → Required for authentication, security, and basic site functionality. Disabling these may break parts of the site.
- Performance & Analytics → Help us understand how features are used so we can improve reliability and speed (e.g., Google Analytics, Vercel Insights).
- Functional → Remember language, currency, and other experience preferences.
- Marketing → Enable remarketing and measure campaign effectiveness. We only enable these where local law permits or after you provide consent.
Managing Cookies
- You can adjust browser settings to block or delete cookies. Doing so may limit functionality or require repeated sign-ins.
- Some browsers offer Global Privacy Control (GPC) or “Do Not Track” signals. Where legally required, we will honour these preferences.
- If your region requires opt-in consent, our banner or inline controls let you review options before non-essential cookies load.
Third-Party Technologies
Service providers may place their own cookies when delivering analytics, customer support, or payment services. Their use is governed by their respective privacy policies; we contractually require them to protect your data and only use it for authorized purposes.
For more detail on how we engage partners or to withdraw consent, contact us at privacy@figabytes.com.
International Data Transfers
As a global service, your data may be transferred and stored outside your home country.
We take steps to ensure appropriate safeguards are in place, even in jurisdictions with different data protection standards.
Data Retention
We retain your personal data only as long as necessary for:
- Delivering our services
- Meeting legal and regulatory obligations
- Resolving disputes and enforcing agreements
When no longer required, we securely delete or anonymize your data.
Your Rights
Depending on your location, you may have rights such as:
- Access → Request a copy of your data
- Correction → Fix or update inaccurate information
- Deletion → Ask us to delete your personal data
- Restriction → Limit how we process your information
- Opt-out → Decline marketing communications
To exercise these rights, email us at privacy@figabytes.com.
Security
We implement reasonable technical and organizational measures, including:
- Encryption of sensitive data
- Secure payment processing
- Access controls and staff training
No method of storage or transmission is 100% secure, but we work to minimize risks.
Children’s Privacy
Our services are not directed to children under 13.
We do not knowingly collect such data, and will delete it if discovered.
Third-Party Links
Our website and apps may link to external websites.
We are not responsible for their privacy practices and encourage you to review their policies.
Changes to This Policy
We may update this Privacy Policy from time to time.
Changes will be posted here with a revised “Last Updated” date.
Material updates will be communicated via email or in-app notification.
Contact Us
For questions or support regarding our Privacy Policy, please contact us at:
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