Terms and conditions

Last updated: June 6, 2024

Welcome to Figabytes. These Terms & Conditions (“Terms”) govern your access to and use of Figabytes’ products, services, applications, websites, and any future platforms or channels (collectively, the “Services”). By using our Services, you agree to comply with and be bound by these Terms. If you do not agree, please discontinue use immediately.

1. Definitions

  • “Figabytes,” “we,” “our,” “us” refers to Figabytes LLC, registered in Delaware, USA.
  • “Services” refers to all products, platforms, applications, websites, and digital offerings provided by Figabytes, including current and future channels.
  • “User,” “you,” “your” refers to any individual or entity accessing or using our Services.
  • “eSIM” refers to the digital SIM profiles and connectivity solutions provided through our Services.

2. Eligibility

  • You must be at least 18 years old to create an account and purchase Services.
  • Minors under 18 may use the Services only with the involvement and consent of a parent or legal guardian.
  • By using the Services, you represent and warrant that you meet these eligibility requirements.

3. Services Provided

  • Figabytes provides digital eSIM connectivity and related travel products.
  • Availability, pricing, and functionality of Services are subject to change without prior notice.
  • Services may vary depending on your device, location, and the networks of third-party providers.
  • We do not guarantee uninterrupted or error-free connectivity, as networks are managed by third parties outside our control.

4. User Accounts & Security

  • To access certain Services, you may be required to create an account and provide accurate information.
  • You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account.
  • Figabytes is not liable for loss or damage resulting from unauthorized account use.

5. Payments

  • All purchases made through our Services are final and non-refundable, except as required by applicable law.
  • Payments are processed by third-party payment processors. Figabytes does not store full payment details.
  • You agree to provide accurate billing information and authorize all charges associated with your use of the Services.

6. Usage Rules & Restrictions

You agree not to:

  • Resell, transfer, or share eSIMs without authorization.
  • Use the Services for fraudulent, unlawful, or harmful purposes.
  • Interfere with or disrupt the operation of the Services.
  • Attempt to reverse-engineer, copy, or misuse any software, technology, or intellectual property belonging to Figabytes.

7. Network Availability & Limitations

  • Connectivity is provided via third-party carriers and network partners.
  • Coverage, quality, and availability may vary depending on location, network conditions, and device compatibility.
  • Figabytes is not responsible for interruptions, delays, or limitations caused by third-party networks.

8. Intellectual Property

  • All trademarks, logos, content, and software associated with Figabytes are owned by or licensed to Figabytes LLC.
  • You may not copy, reproduce, or distribute any part of the Services without prior written consent.

9. Limitation of Liability

To the fullest extent permitted by law:

  • Figabytes shall not be liable for indirect, incidental, or consequential damages arising out of or related to your use of the Services.
  • Our total liability, for any claim, shall not exceed the amount paid by you for the Services in the 12 months preceding the claim.

10. Indemnification

You agree to indemnify, defend, and hold harmless Figabytes LLC, its affiliates, employees, and partners from any claims, liabilities, damages, or expenses (including legal fees) arising out of your use of the Services or violation of these Terms.

11. Termination

  • We may suspend or terminate your account at any time if you violate these Terms or engage in misuse of the Services.
  • Upon termination, you must immediately cease using the Services.

12. Governing Law

These Terms are governed by and construed under the laws of the State of Delaware, USA, without regard to conflict of law principles. Any disputes shall be resolved exclusively in the courts located in Delaware, USA.

13. Cookies & Privacy

  • Your use of the Services is also governed by our Privacy Policy, which describes how we collect, use, and share personal data.
  • We use cookies and similar technologies as outlined in the Privacy Policy and any consent banner presented to you. By continuing to use the Services after providing consent (where required), you agree to our use of cookies.
  • If you withdraw consent or block cookies, certain features may become unavailable. Figabytes is not liable for functionality loss caused by cookie restrictions.

14. Changes to Terms

  • Figabytes may update these Terms at any time.
  • Updated Terms will be posted on this page with a revised “Last updated” date.
  • Continued use of the Services constitutes acceptance of the updated Terms.

15. Contact Us

For questions or support regarding these Terms & Conditions, please contact us at:

📧 support@figabytes.com

© 2025 Figabytes LLC. All rights reserved.

Install your eSIM with confidence

Follow this guided checklist from device prep to activation. Figabytes eSIMs stay ready in your account, so you can install today and switch them on the moment you land.

Most unlocked phones from 2018 onward support eSIM. Run these pre-checks now so activation is stress-free when you land.

  • Make sure your device is unlocked and supports eSIM (iPhone XR/XS or newer, Samsung Galaxy S20 or newer, Google Pixel 4 or newer, and most recent flagships).
  • Stay connected to Wi-Fi during installation so the eSIM profile downloads instantly.

iPhone & iPad

Settings → General → About. Under "Digital SIM," confirm an EID is listed.

Android

Settings → Network & Internet → SIMs (or Connections). Look for "Add eSIM" or "Download a SIM instead."

Unsure about compatibility? Ask our team before you buy.