Help & Support
Help
Get assistance with your eSIM, browse our help center, or contact our support team.
Get assistance with your eSIM, browse our help center, or contact our support team.
Learn why your phone may be using your primary SIM for mobile data instead of your Figabytes eSIM and how to fix your Dual SIM settings. This guide provides step-by-step instructions for iPhone and Android to help you route travel data correctly and avoid accidental roaming charges.
You can install your Figabytes eSIM immediately after purchase, but your data plan typically only activates once you arrive at your destination and connect to a supported network. This guide explains the difference between eSIM installation and plan activation to help you prepare before you travel.
Learn how to troubleshoot common issues when scanning or installing your Figabytes eSIM QR code. This guide provides step-by-step solutions, including how to verify device compatibility, check carrier unlock status, and complete manual installation.
Can't find what you're looking for? Our support team is here to help. We typically respond within 24 hours.
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