Help & Support
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Get assistance with your eSIM, browse our help center, or contact our support team.
Figabytes
Use the app for the best experience
Use the app for the best experience
Get assistance with your eSIM, browse our help center, or contact our support team.
Learn how the Figabytes loyalty program allows you to earn up to 10% cashback in FIGs reward credits on eligible eSIM purchases and top-ups. This guide outlines the four loyalty tiers, how qualifying spend is calculated over a rolling 12-month window, and how to use your rewards toward future orders.
Learn why you may be unable to purchase a Figabytes eSIM while physically located in certain restricted regions due to local telecommunications regulations. It also explains the difference between purchase and destination availability, recommending that you buy and set up your eSIM before traveling.
Learn how Figabytes push notifications keep you informed about your eSIM status throughout your trip. This guide covers the automatic alerts you receive for order confirmations, installation, network activation, data usage thresholds, and top-ups.
Can't find what you're looking for? Our support team is here to help. We typically respond within 24 hours.
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