How to set up APN settings for your Figabytes eSIM

Configure APN settings to get mobile data working correctly

In most cases, your Figabytes eSIM configures network settings automatically. However, some devices — especially certain Android models — may require manual APN setup before mobile data starts working.

APN settings help your device connect to the correct mobile network for your eSIM plan.

This guide explains what APN settings are, where to find them, and how to configure APN settings on both iPhone and Android devices.

What is an APN?

APN stands for Access Point Name.

An APN controls how your device connects to the mobile internet network.

If the APN is missing or incorrect:

• Mobile data may not work
• Hotspot may fail
• Your device may show signal without internet access

In many cases, entering the correct APN manually resolves the issue immediately.

Where can I find my Figabytes APN?

Your APN details are usually available in:

• Your Figabytes order confirmation email
• Your Figabytes account dashboard
• The installation or activation page

The APN is typically a short text value provided specifically for your eSIM plan.

Always use the exact APN provided with your order.

Before editing APN settings

Before making changes, confirm that:

• Your Figabytes eSIM is installed
• The eSIM is turned on
• Mobile data is enabled
• Data roaming is enabled
• Your device is connected to Wi-Fi if possible

How to set up APN on iPhone

Step 1: Open mobile data settings

1. Open Settings
2. Tap Mobile Data or Cellular
3. Select Mobile Data Network

Step 2: Enter the APN

Under the Mobile Data section:

• Enter the APN exactly as provided by Figabytes

If available, also copy the same APN into:

• Personal Hotspot

Leave other fields blank unless instructed otherwise.

Step 3: Restart your iPhone

After saving:

• Restart the device
• Toggle Airplane Mode on and off
• Test your mobile data connection again

How to set up APN on Android

Menu names may vary slightly depending on your Android device.

Step 1: Open APN settings

1. Open Settings
2. Go to:
   • Network & Internet
   • Connections
3. Tap Mobile Networks
4. Select Access Point Names (APN)

Step 2: Add a new APN

1. Tap:
   • Add
   • Or the + icon
2. Enter the APN exactly as provided
3. Leave other fields blank unless instructed otherwise
4. Save the APN

Step 3: Select the APN

Make sure the newly created APN is selected as active.

Step 4: Restart your Android device

After saving:

• Restart the device
• Toggle Airplane Mode on and off
• Test the connection again

APN setup tips

To avoid setup problems:

• Use Wi-Fi while editing APN settings
• Remove old or unused APNs if necessary
• Restart your phone after saving changes
• Disable VPN or Private DNS temporarily
• Confirm Figabytes is selected as the mobile data SIM

What if I cannot see the APN menu?

Some devices hide APN settings when:

• Mobile data is disabled
• The eSIM line is turned off
• The device is carrier-locked
• Software restrictions apply

Try the following:

• Enable the Figabytes eSIM
• Turn on mobile data
• Restart the device
• Confirm the phone is unlocked

If the APN menu is still unavailable, additional support may be required.

What if mobile data still does not work?

If the issue continues:

• Double-check APN spelling
• Confirm Data Roaming is enabled
• Make sure Figabytes is selected for mobile data
• Restart the device
• Switch between LTE, 4G, and 5G if available
• Disable VPN or Private DNS

Some devices may also require manual network selection.

Common APN issues

Signal appears but internet does not work

Usually caused by:

• Incorrect APN
• Wrong mobile data SIM selected
• Roaming disabled

Hotspot not working

Try:

• Adding the APN to the hotspot section
• Restarting the device
• Re-enabling hotspot

APN keeps resetting

This may happen due to:

• Carrier restrictions
• Software limitations
• Automatic network updates

Important things to know

• APN details must be entered exactly as provided
• Installation and APN setup are separate processes
• Incorrect APN settings may prevent mobile data from working
• Restarting the device often helps apply changes properly

Need help with APN settings?

If you still cannot connect after updating your APN settings, visit Figabytes for additional troubleshooting and support guidance.