In most cases, your Figabytes eSIM configures network settings automatically. However, if mobile data isn’t working as expected, you may need to check or update your APN (Access Point Name) settings.
This guide explains what APN settings are, when you need to change them, and how to update APN settings on your device.
What Are APN Settings?
APN (Access Point Name) settings tell your device how to connect to the mobile data network.
If these settings are missing or incorrect, your phone may show signal bars but still not connect to the internet.
APN settings control:
- Mobile data access
- Network routing
- Authentication with the carrier
When Should I Change My APN Settings?
You may need to update APN settings if:
- Mobile data is not working
- You see signal bars but no internet access
- Your eSIM installed correctly but won’t connect
- You were advised to update APN settings by support
In many cases, adjusting the APN resolves connectivity issues quickly.
Before You Start
Please make sure:
- Your Figabytes eSIM is installed and turned on
- Mobile data is enabled for the eSIM
- Data roaming is turned ON
- You are in a supported destination
How to Change APN Settings on iPhone (iOS)
- Open Settings
- Tap Mobile Data (or Cellular)
- Select your Figabytes eSIM
- Tap Mobile Data Network
- Enter the APN details provided by Figabytes
- Leave any fields not mentioned as blank
- Return to the previous screen to save changes
Restart your device after updating the APN.
How to Change APN Settings on Android
- Open Settings
- Go to Network & Internet or Connections
- Select SIMs or Mobile Network
- Choose your Figabytes eSIM
- Tap Access Point Names (APN)
- Add a new APN or edit the existing one
- Enter the APN details provided by Figabytes
- Save the changes and select the new APN
Restart your device to apply the changes.
Important APN Notes
- APN details must be entered exactly as provided
- Do not add extra spaces or characters
- Leave fields blank unless instructed
- Restarting your device helps apply the new settings
If Data Still Doesn’t Work
If updating APN settings doesn’t resolve the issue:
- Confirm mobile data is set to the Figabytes eSIM
- Try manually selecting a network
- Restart your device again
If the issue continues, contact the Figabytes support team for further assistance.
Need Help With APN Settings?
If you’re unsure which APN details to use or need help updating your settings, the Figabytes support team is here to help.