Installing a travel eSIM is usually quick, but occasionally you may experience difficulty during installation or activation—especially if you're setting up an eSIM for the first time.
If your Figabytes eSIM isn't installing or activating as expected, don't worry. In most cases, the issue can be resolved by checking your device compatibility, internet connection, installation method, and eSIM settings.
This guide walks you through the most common causes and how to fix them.
Make sure you have:
You should also confirm that the eSIM has not already been installed on another device.
Not every smartphone supports eSIM technology.
Even devices within the same model family can have different eSIM capabilities depending on:
Go to:
Settings → Cellular / Mobile Data
Look for:
Add eSIM
You can also go to:
Settings → General → About
and check whether an EID appears.
Go to:
Settings → Network & Internet / Connections → SIMs / SIM Manager
Look for an option such as:
You can also dial:
*#06#
If an EID is displayed, your device generally supports eSIM.
An eSIM-compatible phone may still reject a travel eSIM if it's locked to another mobile carrier.
Go to:
Settings → General → About → Carrier Lock
If you see:
No SIM restrictions
your iPhone is unlocked.
The process varies by manufacturer and carrier.
If you're unsure, contact the carrier that originally supplied your device and ask whether it is network unlocked.
Your device needs an internet connection to download the eSIM profile.
Before installation:
A weak or interrupted connection may prevent the eSIM profile from downloading successfully.
If you received a Figabytes QR code, this is usually the easiest installation method.
Go to:
Settings → Cellular / Mobile Data → Add eSIM → Use QR Code
Scan your Figabytes QR code and follow the instructions.
Go to:
Settings → Connections → SIM Manager → Add eSIM → Scan QR Code
Go to:
Settings → Network & Internet → SIMs → Add SIM → Set up an eSIM
The exact wording may vary depending on your Android version.
If your QR code is displayed on the same phone you're using for installation, scanning it may not be practical.
You can use the manual activation details provided by Figabytes instead.
These may include:
Go to:
Settings → Cellular / Mobile Data → Add eSIM → Use QR Code → Enter Details Manually
Enter the information exactly as provided.
Go to your device's Add eSIM section and look for an option such as:
Enter activation code
or
Enter details manually
Enter the Figabytes activation information exactly as shown.
If your device displays an activation error, first check whether you're already at your destination.
Some travel eSIMs may install successfully before travel but won't establish a mobile network connection until you're inside a supported destination.
Try:
Then wait a few minutes for your device to connect.
Figabytes eSIM profiles are generally single-use.
Once an eSIM has been successfully downloaded, the same QR code or activation details may not work again.
This can happen if:
Before trying to reinstall, check your SIM settings to see whether the Figabytes eSIM is already present.
Do not delete an installed Figabytes eSIM while troubleshooting.
If the profile has already been used and is no longer available on your device, contact Figabytes Support.
Installation and mobile data connectivity are separate.
If your eSIM appears in your phone settings but you don't have internet access after arriving at your destination, check the following:
Make sure the Figabytes line is enabled.
Your device should use Figabytes as its mobile data line.
Travel eSIMs generally require Data Roaming to connect to partner networks.
Make sure roaming is enabled for the Figabytes eSIM, not your primary SIM.
If you have signal but no internet, check whether your plan requires specific APN settings.
Use the APN information provided with your Figabytes eSIM.
A simple restart can resolve many installation and activation issues.
After installing your eSIM:
If your Figabytes eSIM appears in your phone but isn't connecting, do not delete it as a troubleshooting step.
Travel eSIM profiles are generally single-use, meaning deleting the profile may prevent the original QR code from being used again.
Instead, contact Figabytes Support if the previous troubleshooting steps don't resolve the issue.
Before contacting support, confirm that:
If your Figabytes eSIM still won't install or activate, contact Figabytes Support and provide:
These details will help the support team identify the issue more quickly.
Important: Do not delete your Figabytes eSIM unless Figabytes Support specifically instructs you to do so.