If you're using a regional or global Figabytes eSIM, your connection may work normally in one country but not connect immediately after you travel to another.
This doesn't necessarily mean there's a problem with your eSIM. Your device may simply need to register with a different local network partner in the new country.
Follow the steps below to get connected again.
Before changing any settings, confirm that your current country is included in your Figabytes eSIM plan.
Coverage varies depending on the plan you purchased.
Check your plan details in:
My eSIMs → Select your eSIM → Coverage
If your current destination isn't included, you'll need another Figabytes plan that covers that country.
After crossing into a new country, confirm that the Figabytes eSIM is still enabled.
Go to:
Settings → Cellular / Mobile Data → Figabytes
Make sure Turn On This Line is enabled.
Go to:
Settings → Network & Internet / Connections → SIMs / SIM Manager → Figabytes
Make sure the eSIM is enabled.
Your phone may switch back to your primary SIM after changing networks or countries.
Confirm that Figabytes is selected as your mobile data line.
Go to:
Settings → Cellular / Mobile Data → Cellular Data / Mobile Data → Figabytes
Go to:
Settings → Network & Internet / Connections → SIMs / SIM Manager → Mobile Data → Figabytes
Figabytes travel eSIMs generally connect through partner networks, so Data Roaming must be enabled for your Figabytes eSIM.
Go to:
Settings → Cellular / Mobile Data → Figabytes → Data Roaming → ON
Go to:
Settings → Network & Internet / Connections → SIMs → Figabytes → Roaming → ON
Important: Make sure you're enabling Data Roaming for the Figabytes eSIM, not your primary SIM.
Your device may still be trying to connect to the network from the previous country.
Refreshing the eSIM connection can help your device register with a new local network.
If your phone still doesn't connect, restart it.
A restart forces the device to refresh its mobile network connection and can help it register with the local network partner.
When entering another country, your eSIM may not connect instantly.
Your device needs to:
Wait a few minutes after arrival before making additional changes.
If automatic network selection doesn't connect successfully, try selecting a network manually.
Go to:
Settings → Cellular / Mobile Data → Figabytes → Network Selection
Turn Automatic off and wait for available networks to appear.
Select a supported network for your Figabytes plan.
Go to:
Settings → Network & Internet / Connections → Mobile Networks → Figabytes → Network Operators
Turn off automatic network selection and wait for the available networks to appear.
Select a supported network.
If you're unsure which network to select, check your Figabytes plan details or contact Figabytes Support.
If you have signal bars but mobile data still doesn't work, the issue may be related to your APN (Access Point Name) settings.
Check that the APN matches the information provided with your Figabytes eSIM.
Do not change other APN fields unless instructed.
After updating the APN:
A VPN or security application can sometimes interfere with mobile data connections when switching between networks.
Temporarily disable:
Then test your Figabytes connection again.
You can re-enable them after confirming your mobile data connection is working.
Your connectivity problem may also occur because your data package has:
Sign in to your Figabytes account and open My eSIMs to check your plan status, remaining data, and validity.
Regional and global eSIM plans can use different local network partners in different countries.
Your Figabytes eSIM may connect to one operator in your first destination and need to register with a different operator after crossing the border.
Your eSIM doesn't need to be reinstalled. Your device simply needs to establish a new network connection.
No.
Do not delete your Figabytes eSIM while troubleshooting.
Figabytes eSIM profiles are generally single-use, so deleting an installed eSIM may prevent you from installing the same profile again.
Try the troubleshooting steps above first.
If your Figabytes eSIM stopped working after entering another country, check:
If your eSIM still doesn't work, contact Figabytes Support and provide:
Providing these details helps the support team diagnose the connection issue more quickly.
Important: Do not delete your Figabytes eSIM unless Figabytes Support specifically asks you to do so.