Seeing full signal bars or a 5G icon on your phone doesn't always mean you'll get fast internet speeds.
Your Figabytes eSIM may be successfully connected to a local network while your actual data speed is affected by factors such as network congestion, coverage, your location, network selection, device settings, or the local network operator.
If your Figabytes eSIM shows good signal but the internet feels slow, follow the steps below.
The signal bars on your phone mainly indicate the strength of your connection to the mobile network.
They don't necessarily represent your internet speed.
For example, you could have:
Actual speeds can vary depending on your location and local network conditions.
First, make sure your phone is actually using your Figabytes eSIM for internet access.
Go to:
Settings → Cellular / Mobile Data → Cellular Data / Mobile Data
Select your Figabytes eSIM.
The exact menu may vary depending on your device, but generally go to:
Settings → Network & Internet / Connections → SIMs / SIM Manager → Mobile Data
Select your Figabytes eSIM.
Travel eSIMs usually connect through partner networks at your destination, so Data Roaming must be enabled for your Figabytes eSIM.
Go to:
Settings → Cellular / Mobile Data → Figabytes eSIM → Data Roaming
Turn Data Roaming ON.
Go to:
Settings → Network & Internet / Connections → SIMs / SIM Manager → Figabytes eSIM
Turn Data Roaming ON.
Menu names may vary depending on your Android manufacturer and software version.
Your phone may simply need to reconnect to the local network.
Restarting your phone can refresh its connection to the local mobile network.
After restarting:
Your device usually selects a mobile network automatically. However, another supported network may provide better performance in your current location.
Go to:
Settings → Cellular / Mobile Data → Figabytes eSIM → Network Selection
Turn Automatic off.
Wait for the available networks to appear and select a supported network.
Go to your Figabytes eSIM's network settings and look for:
Network Operators, Mobile Networks, or Automatically Select Network
Turn automatic selection off and wait for the available networks to appear.
Only networks supported by your Figabytes eSIM plan will work.
If you're unsure which network to select, check your Figabytes eSIM details or contact Figabytes Support.
Incorrect or missing APN (Access Point Name) settings can affect your mobile data connection.
Check the installation information provided with your Figabytes eSIM to see whether a specific APN is required.
If an APN is provided, make sure it is entered exactly as shown.
Do not change your APN settings unless required for your Figabytes eSIM.
Mobile network performance can vary significantly even within the same city.
Speeds may be affected by:
If possible, move to another location or outdoors and test your connection again.
The 5G icon indicates the type of mobile network your phone is connected to, not a guaranteed internet speed.
Your actual speed depends on several factors, including:
This means it's possible to have a strong 5G signal while experiencing slower-than-expected speeds.
Sometimes 4G/LTE can provide a more stable connection than 5G, depending on the local network.
If your phone shows 5G but the connection is slow or unstable, try temporarily switching your preferred network to 4G/LTE.
Wait a minute after changing the network mode and test your connection again.
You can switch back to 5G later.
Apps running in the background can consume mobile data without you actively using them.
Common examples include:
If your data allowance is decreasing faster than expected, check your phone's mobile data usage to identify which apps are consuming the most data.
A strong signal means your phone has a good connection to a nearby mobile network.
It does not guarantee a specific internet speed.
Figabytes eSIMs connect to local partner networks, and actual performance can vary depending on the network, destination, location, device, network congestion, and other local conditions.
If you've completed the steps above and your connection is still unusually slow, contact Figabytes Support.
To help us troubleshoot faster, please provide:
Our support team can help check your eSIM configuration and available network options.