If your Figabytes eSIM connects to mobile data but frequently loses signal, disconnects, or switches between connected and disconnected, the issue may be related to local network conditions, automatic network selection, device settings, or signal strength.
A temporary disconnection doesn't necessarily mean there's a problem with your eSIM.
Follow the steps below to help stabilize your connection.
Frequent disconnections can happen for several reasons, including:
The cause can also change depending on your location.
Start by checking whether the disconnections happen when your signal becomes weak.
Mobile coverage can be affected by:
If possible, move outdoors or closer to a window and check whether your connection becomes more stable.
If you're using more than one SIM, confirm that your Figabytes eSIM is selected for mobile data.
Go to:
Settings → Cellular / Mobile Data → Cellular Data / Mobile Data
Select Figabytes.
Go to:
Settings → Network & Internet / Connections → SIMs / SIM Manager → Mobile Data
Select your Figabytes eSIM.
Figabytes travel eSIMs generally need Data Roaming enabled to connect to supported partner networks.
Go to:
Settings → Cellular / Mobile Data → Figabytes → Data Roaming
Turn Data Roaming ON.
Open your Figabytes eSIM settings and turn Data Roaming ON.
Make sure you're changing the roaming setting for your Figabytes eSIM, not your home SIM.
If you have two SIMs active, your device may try to switch between them when one connection becomes weak.
This can make your mobile data connection appear unstable.
Go to:
Settings → Cellular / Mobile Data → Cellular Data / Mobile Data
Turn Allow Cellular Data Switching OFF.
Open:
Settings → SIMs / SIM Manager
Look for an option such as:
If available, disable automatic switching while using your Figabytes eSIM.
Refreshing your network connection can resolve temporary registration problems.
If your connection continues dropping, restart your phone.
After restarting, confirm:
Then monitor the connection again.
Your phone may switch frequently between 5G and 4G/LTE when 5G coverage is weak.
In some locations, using 4G/LTE temporarily may provide a more stable connection.
Go to:
Settings → Cellular / Mobile Data → Figabytes → Voice & Data
Select LTE / 4G temporarily.
Go to your Figabytes mobile network settings and look for:
Preferred Network Type
Select an option that prioritizes 4G/LTE.
Test your connection again.
You can switch back to 5G later.
Your device normally chooses a supported local network automatically.
Go to:
Settings → Cellular / Mobile Data → Figabytes → Network Selection
Make sure Automatic is enabled.
Go to:
Settings → Mobile Networks → Network Operators
Enable Automatically Select Network.
Wait a few minutes for your phone to reconnect.
If the automatically selected network keeps disconnecting, another supported local network may provide better coverage.
Turn off automatic network selection and wait for available networks to appear.
Select another network supported by your Figabytes plan.
Not every network displayed by your device will necessarily work with your Figabytes eSIM.
If you're unsure which networks are supported, check your Figabytes plan details or contact Figabytes Support.
Incorrect APN settings can cause unstable or unavailable mobile data.
Check the APN (Access Point Name) provided with your Figabytes eSIM.
Make sure it is entered exactly as provided.
Avoid changing other APN fields unless specifically instructed.
After updating the APN, restart your device.
VPNs and some security apps can interfere with mobile connectivity.
If you're using a VPN:
If the connection becomes stable after disabling the VPN, the issue may be related to your VPN configuration.
Some devices restrict mobile connectivity or background activity to reduce battery or data consumption.
Check whether you have features such as:
Temporarily disable these settings and test your connection again.
If you're traveling by car, train, or bus, your device continuously moves between different mobile network coverage areas.
Your phone may need to switch between:
Brief interruptions can occur while your device reconnects.
If the connection doesn't return automatically, toggle Airplane Mode to refresh the network connection.
Mobile network coverage varies by location.
Your Figabytes eSIM relies on supported local network partners, so performance can change depending on:
If your eSIM works normally in other locations, the issue is more likely related to local network conditions than the eSIM itself.
If your connection keeps dropping, do not delete your Figabytes eSIM as a troubleshooting step.
Figabytes travel eSIM profiles are generally single-use.
Deleting an installed eSIM may prevent you from reinstalling it using the same activation details.
Contact Figabytes Support before removing an installed eSIM.
If your Figabytes eSIM continues disconnecting after completing the steps above, contact Figabytes Support.
Please provide:
Our support team can help check your eSIM configuration and available network options.