If your Figabytes eSIM was working normally and then suddenly stopped providing mobile data during your trip, the issue may be related to your network connection, remaining data, plan validity, device settings, or temporary local network conditions.
In most cases, you don't need to reinstall your eSIM.
Follow the steps below to restore your connection.
The first thing to check is whether you've used all the data included in your plan.
Sign in to your Figabytes account and go to:
Profile → My eSIMs
Select your active eSIM and check:
Your data may be consumed faster than expected if apps are using mobile data in the background.
If your data has run out, you may need to top up your eSIM, if supported, or purchase another plan.
Every Figabytes eSIM plan has a specific validity period.
Once the validity period ends, mobile data stops working even if you haven't manually disabled the eSIM.
Check your plan details under:
Profile → My eSIMs
Confirm that your eSIM is still active and within its validity period.
Your eSIM may have been disabled accidentally or after changing device settings.
Go to:
Settings → Cellular / Mobile Data → Figabytes
Make sure Turn On This Line is enabled.
Go to:
Settings → Network & Internet / Connections → SIMs / SIM Manager → Figabytes
Make sure the Figabytes eSIM is enabled.
If you're using two SIMs, your device may have changed which SIM is being used for mobile data.
Go to:
Settings → Cellular / Mobile Data → Cellular Data / Mobile Data
Select Figabytes.
Go to:
Settings → Network & Internet / Connections → SIMs / SIM Manager → Mobile Data
Select Figabytes.
Figabytes travel eSIMs generally require Data Roaming to connect to supported partner networks.
Go to:
Settings → Cellular / Mobile Data → Figabytes → Data Roaming
Make sure Data Roaming is ON.
Go to:
Settings → Network & Internet / Connections → SIMs / Mobile Networks → Figabytes
Make sure Roaming is ON.
Make sure you're enabling roaming for your Figabytes eSIM, not your primary home SIM.
Your device may temporarily lose its connection to the local network.
To refresh it:
Then test your mobile data again.
Refreshing the eSIM line can help restore the network connection.
Restarting your phone can resolve temporary mobile network issues.
After restarting, confirm:
Then test your internet connection again.
Your Figabytes eSIM connects through supported local mobile networks.
Connectivity may temporarily be affected by:
Try moving to another location and check whether your signal improves.
Your phone should normally select a supported network automatically.
Go to:
Settings → Cellular / Mobile Data → Figabytes → Network Selection
Make sure Automatic is ON.
Go to:
Settings → Network & Internet / Connections → Mobile Networks → Network Operators
Enable automatic network selection.
Wait a few minutes for your phone to register with a network.
If your eSIM still isn't connecting, try selecting another supported network manually.
Go to:
Settings → Cellular / Mobile Data → Figabytes → Network Selection
Turn Automatic OFF and wait for available networks to appear.
Select a supported network.
Go to:
Settings → Network & Internet / Connections → Mobile Networks → Network Operators
Disable automatic network selection and search for available networks.
Select a supported network for your Figabytes plan.
If your device shows signal bars but you don't have internet access, check your APN (Access Point Name) settings.
Use the APN information provided with your Figabytes eSIM.
After confirming or updating your APN:
If you're using a VPN, Private DNS, or another network security service, temporarily disable it.
Some network configurations can interfere with mobile data connections.
After disabling it, try connecting again.
If you're using a regional or global eSIM and your connection stopped after crossing a border, your phone may need to register with a different network partner.
Try:
Also confirm that your new country is included in your Figabytes plan.
If your eSIM stopped because your data allowance unexpectedly reached zero, background apps may have consumed more data than expected.
Apps can continue using mobile data for:
Check your device's mobile data usage to identify which apps consumed the most data.
Consider disabling mobile data or background activity for apps you don't need while traveling.
No.
If your eSIM was previously working, deleting it is unlikely to solve a temporary connectivity issue.
Figabytes eSIM profiles are generally single-use, so deleting the profile may prevent you from reinstalling it using the same activation details.
Do not delete your Figabytes eSIM unless Figabytes Support specifically instructs you to do so.
If your Figabytes eSIM suddenly stopped working, check:
If your Figabytes eSIM was working but still won't reconnect after completing these steps, contact Figabytes Support and provide:
These details can help the support team identify whether the issue is related to your device, plan, or local network.
Important: Keep your Figabytes eSIM installed while troubleshooting.