If your Figabytes eSIM QR code won't scan or your device shows an error during installation, don't worry. In many cases, the issue can be resolved by checking your internet connection, device compatibility, or installation status.
Before trying again, it's important to check whether the eSIM has already been installed.
Figabytes eSIM profiles are generally single-use, so you should avoid repeatedly scanning the QR code or deleting an installed eSIM.
Your QR code may not work for several reasons, including:
Follow the steps below before trying to install the eSIM again.
Before scanning your QR code again, check your SIM settings.
Go to:
Settings → Cellular / Mobile Data
Look for your Figabytes eSIM or another recently added mobile plan.
Go to:
Settings → Network & Internet / Connections → SIMs / SIM Manager
Look for your Figabytes eSIM.
If the eSIM already appears, do not scan the QR code again.
The installation may already have completed even if you didn't see a confirmation message.
Your device must support eSIM technology to install a Figabytes eSIM.
Go to:
Settings → Cellular / Mobile Data
Look for:
Add eSIM
You can also go to:
Settings → General → About
and look for an EID.
Go to:
Settings → Network & Internet / Connections → SIMs / SIM Manager
Look for options such as:
You can also dial:
*#06#
If an EID appears, your device generally supports eSIM.
eSIM compatibility can vary by device model, regional variant, and carrier.
Your device must be carrier-unlocked to use a Figabytes travel eSIM.
Go to:
Settings → General → About → Carrier Lock
If you see:
No SIM restrictions
your iPhone is unlocked.
Carrier-lock information varies by manufacturer and network provider.
If you're unsure, contact the carrier that supplied your phone and confirm that the device is network unlocked.
Your phone needs internet access to download the eSIM profile.
Connect to a reliable Wi-Fi network before scanning the QR code.
Avoid using:
If possible, use a stable private Wi-Fi connection.
If you're scanning the QR code from another device:
Your phone should recognize the code automatically.
For eSIM installation, use the Add eSIM option in your device settings rather than relying on your regular camera app.
Go to:
Settings → Cellular / Mobile Data → Add eSIM → Use QR Code
Then scan your Figabytes QR code.
Generally go to:
Settings → Network & Internet / Connections → SIMs / SIM Manager → Add eSIM
Choose the option to scan a QR code.
The exact menu varies depending on your device.
If your device can't scan the QR code, you may be able to install the Figabytes eSIM manually.
Look for:
Enter Details Manually
or:
Enter Activation Code
Depending on your eSIM, Figabytes may provide details such as:
Enter the information exactly as provided.
A temporary device issue may prevent the QR code from being recognized.
Restart your phone and then:
Before retrying, make sure the Figabytes eSIM hasn't already appeared in your SIM settings.
Outdated software may sometimes cause problems with eSIM installation.
Check whether an operating system update is available.
Go to:
Settings → General → Software Update
Generally go to:
Settings → System → Software Update
The exact menu varies by manufacturer.
After updating, restart your device and try again.
If your Figabytes QR code is displayed on the same phone where you want to install the eSIM, scanning it with the phone's camera may not be practical.
You can:
Some devices and software versions may also support installing an eSIM directly from an image or activation link when available.
Figabytes eSIM profiles are generally single-use.
Once an eSIM profile has been successfully downloaded, the same QR code may no longer be usable for another installation.
If you receive an error indicating that the QR code has already been used:
If you successfully installed your Figabytes eSIM and later deleted it, the original QR code may not work again.
Travel eSIM profiles are generally designed for one-time installation.
Contact Figabytes Support so the team can review your order and determine whether a replacement eSIM can be issued when eligible.
If your Figabytes eSIM appears in your SIM settings but isn't working correctly, do not delete it.
Deleting the eSIM isn't a recommended troubleshooting step and may prevent you from using the original activation details again.
Instead, troubleshoot the connection or contact Figabytes Support.
If your QR code still doesn't work after completing the steps above, contact Figabytes Support.
Please provide:
Do not send or publicly share your full eSIM QR code or activation credentials unless specifically requested through an official Figabytes support channel.
Our support team can check your eSIM installation status and help you complete the setup.