If you've purchased a Figabytes eSIM and then discover that your phone doesn't support eSIM, do not attempt to install the eSIM repeatedly or use it on an incompatible device.
Device compatibility can vary by model, region, carrier, and device variant, even when two phones have the same general model name.
Here's what to check and what you can do next.
Not every smartphone supports eSIM technology.
Compatibility can depend on:
For example, a phone model may support eSIM in one market but not in another.
This is why it's important to check your exact device model and variant.
Go to:
Settings → Cellular / Mobile Data
Look for:
Add eSIM
You can also go to:
Settings → General → About
Look for an EID.
If your iPhone has an EID and offers an Add eSIM option, it generally supports eSIM.
The exact menu varies by manufacturer.
Generally, go to:
Settings → Network & Internet / Connections → SIMs / SIM Manager
Look for an option such as:
You can also dial:
*#06#
If your device displays an EID, it generally indicates eSIM capability.
Your device may support eSIM technology but still have restrictions that prevent you from installing a Figabytes eSIM.
Possible reasons include:
Check your device settings and update your operating system before trying again.
Your device must be carrier-unlocked to use a Figabytes travel eSIM.
Go to:
Settings → General → About → Carrier Lock
If you see:
No SIM restrictions
your iPhone is unlocked.
If your phone is carrier-locked, contact your home carrier to ask about unlocking it.
Carrier-lock information varies depending on the manufacturer and operator.
If you're unsure, contact the carrier that supplied your device and ask whether it is network unlocked.
If you've already purchased a Figabytes eSIM but haven't installed it, do not scan the QR code on another device unless you intend to use the eSIM on that device.
Figabytes eSIM profiles are generally single-use.
Once the eSIM is successfully downloaded onto a compatible device, it may become associated with that device and the same installation details may not be reusable.
If your Figabytes eSIM has not been installed yet, it may be possible to install it on another compatible and unlocked device.
Before doing so, make sure:
Once installed, you generally shouldn't expect to move the same travel eSIM freely between devices.
If installation failed because your device isn't compatible, avoid repeatedly scanning or entering the activation details.
First, check whether the eSIM appears anywhere in your device's SIM settings.
If the eSIM has already been downloaded, do not delete it.
Contact Figabytes Support before taking further action.
Figabytes travel eSIMs are generally single-use profiles and aren't designed to be freely transferred between devices after installation.
If the eSIM has not been installed, you may be able to install it directly on another compatible device.
If it has already been installed, contact Figabytes Support before attempting to move or delete it.
If you've installed the eSIM on an incompatible or unintended device, contact Figabytes Support.
Depending on the circumstances and eligibility, the support team can review your order and advise whether a replacement profile or another solution is available.
Do not delete an installed eSIM unless instructed to do so.
Before purchasing a Figabytes eSIM, confirm:
Checking these details before purchasing can help prevent compatibility problems.
If you've already purchased a Figabytes eSIM and discovered that your device may not be compatible, contact Figabytes Support.
Please provide:
Our support team can help determine whether your device is compatible and advise you on the available next steps.
Important: If the eSIM has already been installed, do not delete it unless Figabytes Support specifically instructs you to do so.