If your Figabytes eSIM is successfully installed and visible on your device but you still can't access the internet, the issue is usually related to your mobile data, roaming, network, or APN settings.
Before using your home carrier's roaming data, follow the troubleshooting steps below. In most cases, you can restore your Figabytes connection without reinstalling the eSIM.
First, confirm that:
If all of these are correct, continue with the steps below.
Your eSIM may be installed but disabled.
Go to:
Settings → Cellular / Mobile Data → Figabytes
Make sure Turn On This Line is enabled.
Go to:
Settings → Network & Internet / Connections → SIMs / SIM Manager → Figabytes
Make sure the Figabytes eSIM is enabled.
If you have both your regular SIM and Figabytes eSIM active, your phone may still be trying to use your home SIM for mobile data.
Go to:
Settings → Cellular / Mobile Data → Cellular Data / Mobile Data
Select Figabytes.
Go to:
Settings → Network & Internet / Connections → SIMs / SIM Manager → Mobile Data
Select Figabytes.
This is one of the most important settings when using a travel eSIM.
Figabytes may connect through partner networks at your destination, so Data Roaming generally needs to be turned ON for the Figabytes eSIM.
Go to:
Settings → Cellular / Mobile Data → Figabytes → Data Roaming
Turn Data Roaming ON.
Go to:
Settings → Network & Internet / Connections → SIMs / Mobile Networks → Figabytes
Turn Data Roaming ON.
Important: Enable roaming for your Figabytes eSIM, not your primary home SIM.
If you don't want to incur roaming charges from your home carrier, make sure Data Roaming is turned off for your primary SIM.
Go to:
Settings → Cellular / Mobile Data → Your Primary SIM → Data Roaming → OFF
Go to:
Settings → Network & Internet / Connections → SIMs → Your Primary SIM → Roaming → OFF
You can usually keep your primary SIM active for calls, SMS, and verification codes while using Figabytes for mobile data.
Some dual-SIM devices can automatically switch mobile data to another SIM if the selected line has connectivity problems.
This could cause your phone to start using your home carrier.
Go to:
Settings → Cellular / Mobile Data → Cellular Data
Turn Allow Cellular Data Switching OFF.
Look under:
Settings → SIM Manager / SIMs → Mobile Data
Depending on your device, disable options that automatically switch mobile data between SIMs.
Refreshing your network connection may solve the issue.
Then test your mobile data again.
Restarting your phone forces it to reconnect to available mobile networks.
After restarting:
Then try accessing the internet again.
Your device should normally connect automatically to a supported local network.
Go to:
Settings → Cellular / Mobile Data → Figabytes → Network Selection
Make sure Automatic is enabled.
Go to:
Settings → Network & Internet / Connections → Mobile Networks → Network Operators
Enable automatic network selection.
Wait a few minutes for your device to register with a network.
If automatic network selection doesn't work, try selecting a supported network manually.
Go to:
Settings → Cellular / Mobile Data → Figabytes → Network Selection
Turn Automatic OFF.
Wait for available networks to appear and select a supported network.
Go to:
Settings → Network & Internet / Connections → Mobile Networks → Network Operators
Disable automatic selection and search for available networks.
Select a supported network for your Figabytes plan.
If your phone shows signal bars or 4G/5G but the internet still doesn't work, your APN (Access Point Name) may need to be configured.
Use the APN information provided with your Figabytes eSIM.
Go to:
Settings → Cellular / Mobile Data → Figabytes → Mobile Data Network
Enter the required APN exactly as provided.
Go to:
Settings → Network & Internet / Connections → Mobile Networks → Access Point Names
Add or edit the APN using the details provided by Figabytes.
After changing your APN:
VPNs, Private DNS services, or security applications can sometimes interfere with mobile data connectivity.
Temporarily disable:
Then test your connection again.
Your eSIM may be connected correctly but have no remaining data.
Sign in to your Figabytes account and go to:
Profile → My eSIMs
Check:
If you've used all your available data, you may need to top up your eSIM if supported or purchase another plan.
Every Figabytes plan has a validity period.
Once the validity period ends, mobile data will stop working even if unused data remains.
Check your eSIM status in My eSIMs to confirm that your plan is still active.
If you're trying to use Figabytes for travel data, you generally shouldn't need to enable data roaming on your home SIM.
Instead:
This configuration helps prevent accidental roaming charges from your home carrier.
No.
Do not delete your Figabytes eSIM as a troubleshooting step.
Figabytes eSIM profiles are generally single-use, which means the original installation details may not work again after the profile has been deleted.
Contact Figabytes Support before removing an installed eSIM.
If your Figabytes eSIM is installed but you don't have internet, check:
If your Figabytes eSIM is installed but mobile data still isn't working, contact Figabytes Support and provide:
These details can help the support team identify the problem more quickly.
Important: Do not delete your Figabytes eSIM unless Figabytes Support specifically instructs you to do so.