Before installing a Figabytes eSIM, it’s important to confirm that your smartphone is unlocked.
An unlocked device can connect to different mobile carriers worldwide, which is required for travel eSIMs. If your phone is carrier-locked, the eSIM may fail during installation or activation.
This guide explains how to check whether your iPhone or Android device is unlocked and ready for a Figabytes eSIM.
An unlocked device can use:
A locked device can only use SIMs or eSIMs from the original carrier it was purchased from.
Most travel eSIMs, including Figabytes, require an unlocked device.
Unlocked phones help ensure:
Locked devices may display errors such as:
This is the fastest and most reliable method.
You may see:
If you have access to another carrier SIM:
If the SIM works normally, your device is unlocked.
If you see messages such as:
your device is likely carrier-locked.
Android settings vary by manufacturer, so SIM testing is often the most reliable method.
If the device works normally, it is likely unlocked.
If you see messages such as:
the device may be carrier-locked.
Some Samsung devices may show lock restrictions or blocked eSIM options if carrier-locked.
Most Pixel devices do not display lock status directly in settings.
Testing with another SIM card is usually the best method.
Some models may display activation or carrier restrictions if locked.
A device can be unlocked but still not support eSIM functionality.
Go to:
Settings → Mobile Data → Add eSIM
If the Add eSIM option appears, your device supports eSIM.
Go to:
Settings → Network & Internet → SIMs → Add eSIM
If the option is missing, your device may not support eSIM in your region or model variant.
If your device is locked:
The carrier may ask for:
Once unlocked, your device should support compatible travel eSIMs normally.
If you are unsure whether your device is unlocked or supports eSIM, visit Figabytes for additional support and compatibility guidance.