Yes. In most cases, Data Roaming needs to be turned on for your Figabytes eSIM when you're using it abroad.
Figabytes travel eSIMs connect to supported local partner networks at your destination. Your phone may treat this connection as roaming, which is why enabling Data Roaming on the Figabytes eSIM is important.
This does not mean you need to enable Data Roaming on your primary or home SIM.
When you travel, your Figabytes eSIM connects to one of the supported mobile networks available at your destination.
Because the eSIM may be using a partner network rather than a home network, your device can classify the connection as roaming.
If Data Roaming is turned off for the Figabytes eSIM, you may:
Enabling Data Roaming allows the Figabytes eSIM to use the supported network for mobile data.
Once you arrive at your destination:
Then make sure Figabytes is selected for mobile data:
Settings → Cellular / Mobile Data → Cellular Data / Mobile Data → Figabytes
Your iPhone should begin connecting to a supported local network.
The exact menu may vary depending on your device manufacturer and Android version.
Generally:
Then make sure Figabytes is selected as your mobile data SIM.
If you're keeping your regular SIM active while traveling, you should distinguish between the roaming settings for your two SIMs.
A recommended setup is:
This allows your Figabytes eSIM to provide mobile data while helping prevent accidental data roaming through your home carrier.
Yes.
If your device supports Dual SIM, you can usually keep your primary SIM active while using Figabytes for mobile data.
This can be useful if you still need your home number for:
However, your home carrier may charge you for receiving or making calls, sending messages, or using other roaming services.
Check your home carrier's roaming rates if you plan to keep your primary SIM active.
Some Dual SIM devices can automatically switch to another SIM when the selected mobile data connection becomes weak or unavailable.
This could cause your phone to use your home SIM for data.
Go to:
Settings → Cellular / Mobile Data → Cellular Data / Mobile Data
Make sure Allow Cellular Data Switching is turned OFF.
Look under your device's SIM Manager, SIMs, or Mobile Data settings for an automatic data switching option.
If available, turn it off while using your Figabytes eSIM.
Enabling Data Roaming on the Figabytes eSIM allows the eSIM to connect to supported partner networks included in your plan.
Your Figabytes data usage is deducted from the data allowance included with your purchased plan.
The important distinction is which SIM has roaming enabled.
If Data Roaming is enabled on your primary SIM, your home carrier may charge you according to its international roaming rates.
That's why you should always check that:
Figabytes → Roaming ON
and, if you want to avoid home-carrier data roaming:
Primary SIM → Roaming OFF
If Data Roaming is already enabled but your Figabytes eSIM still doesn't have internet access, try:
You can also check your network selection and APN settings if the problem continues.
When you arrive at your destination, your settings should generally look like this:
Once configured, your Figabytes eSIM should connect to a supported local network automatically.
If your Figabytes eSIM doesn't connect after enabling Data Roaming, contact Figabytes Support.
Please provide:
Our support team can help check your configuration and available network options.