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Frequently asked questions
Everything you need to know about our eSIMs
Step-by-Step Guide
Install your eSIM with confidence
Follow our guided checklist from prep to activation. Install your eSIM today and switch it on the moment you land.
1
Confirm your phone is ready
Most unlocked phones from 2018 onward support eSIM. Run these pre-checks now so activation is stress-free when you land.
- Recommended Setup:Settings → General → About. Under "Digital SIM," confirm an EID is listed.
- Make sure your device is unlocked and supports eSIM (iPhone XR/XS or newer, Samsung Galaxy S20 or newer, Google Pixel 4 or newer, and most recent flagships).
- Stay connected to Wi-Fi during installation so the eSIM profile downloads instantly.
2
Load the eSIM onto your phone
Visit the My eSIM section of your account to find the plan you purchased. Follow the steps to view your QR code or other options.
- Recommended Setup:Settings → Cellular → Add eSIM → Use QR Code. When prompted for a default line, keep your primary line for calls and Figabytes for data.
- Scan the QR code from your My eSIM dashboard. If scanning isn't available, click the direct install link or do a manual installation with the details provided.
- Keep the device still for a few seconds (up to a minute) while the profile downloads. Make sure not to interrupt the process.
3
Switch on data when you arrive
With the profile installed, you just need to enable it at your destination. Data-only eSIMs won't affect your home number.
- Rename the line to something memorable (e.g., "Figabytes Data") so you can toggle it quickly.
- Set the eSIM as your default for cellular data and leave your primary line for voice and SMS.
- Toggle Data Roaming on for the Figabytes line once you reach your destination.
- Open a browser or maps app to confirm you're online; activation usually takes under a minute.
- If you have issues, toggle Airplane Mode on and off to reset connections, or restart your phone.