How to Activate Your Figabytes eSIM (iPhone & Android)

Overview

This guide walks you through activating your Figabytes eSIM on iPhone and Android, plus how to set data/roaming, fix common errors, and move your eSIM to a new phone.

Before you start

• Supported device: Unlocked phone that supports eSIM (iPhone XR or newer; most recent Samsung/Google/Xiaomi flagships).

• Stable internet: Connect to Wi-Fi during activation.

• Battery: At least 30%.

• Your eSIM details:

  • A QR code, or

  • SM-DP+ Address and Activation Code (sometimes a Confirmation Code).

• Turn off VPN/Hotspot while installing.

Note: Each eSIM can typically be installed on one device at a time. Deleting it may require purchasing a replacement—install carefully.

Quick start (TL;DR)

1. Connect to Wi-Fi → 2) Open Settings → Add eSIM → 3) Scan QR (or Enter details manually) → 4) Set Mobile Data to the new eSIM → 5) Enable Data Roaming if you’re traveling → 6) Restart phone if needed.

iPhone (iOS 16/17/18)

Option A — Activate with QR code

1. Go to Settings → Cellular (or Mobile Data) → Add eSIM / Add Cellular Plan.

2. Tap Use QR Code and scan your Figabytes QR.

3. When prompted, Label the line (e.g., “Figabytes”).

4. Choose how you’ll use this line:

   • Default Line (calls/SMS) – optional

   • Cellular Data → choose Figabytes

   • iMessage & FaceTime line – your choice

5. Tap Continue and wait for Activation.

6. Go to Settings → Cellular → tap your Figabytes line → Data Roaming: On (for travel).

Option B — Enter details manually (SM-DP+ & Activation Code)

1. Settings → Cellular → Add eSIM → Enter Details Manually.

2. Enter SM-DP+ Address, Activation Code, and Confirmation Code (if provided).

3. Finish setup, then set Cellular Data to the Figabytes line and enable Data Roaming if needed.

Option C — eSIM Quick Transfer (iPhone → iPhone, if supported)

1. Settings → Cellular → Add eSIM → Transfer from Nearby iPhone.

2. Follow on-screen prompts on both phones.

Note: Not all carriers/plans support Quick Transfer; use QR/manual if unavailable.

Android (Samsung Galaxy / Google Pixel; steps may vary slightly)

Option A — Activate with QR code

1. Connect to Wi-Fi.

2. Open Settings:

   • Samsung: Connections → SIM Manager → Add eSIM → Scan QR code.

   • Pixel: Network & Internet → SIMs → Add SIM → Download a SIM instead → Scan QR code.

3. Follow prompts to download/install the eSIM.

4. Set Mobile data to Figabytes and toggle Data roaming: On if you’re traveling.

Option B — Enter details manually (SM-DP+ & Activation Code)

1. Add eSIM → choose Enter activation code / Enter details manually.

2. Input the SM-DP+ Address and Activation Code (and Confirmation Code if provided).

3. Save → Wait for activation → Set Mobile data to Figabytes → Enable Data Roaming if needed.

APN (internet) settings

Most phones auto-configure. If data doesn’t work after activation:

1. Find the APN in your Figabytes order email/dashboard.

2. Enter it here:

   • iPhone: Settings → Cellular → Cellular Data Network → APN.

   • Android: Settings → Mobile networks/Access Point Names → Add/Edit APN.

3. Leave Username/Password/MMSC/MMS Proxy blank unless we specify them.

4. Save → Toggle Airplane Mode off/on.

Verify it’s working

• Signal bars show next to the eSIM label.

• Mobile data loads webpages with Wi-Fi off.

• On iPhone: Settings → Cellular → Figabytes shows On.

• On Android: Settings → SIMs/SIM Manager shows Active.

Common issues & fixes

• “Activation failed” / “No network”

  • Use Wi-Fi, not cellular, for the install.

  • Toggle Airplane Mode 10 seconds, then off.

  • Restart the phone.

  • Ensure Data Roaming: On (travel eSIMs).

• QR code won’t scan / expired

  • Increase screen brightness or print the QR.

  • Request a fresh QR in your Figabytes account.

• No data after install

  • Set Mobile Data to the Figabytes line.

  • Add the APN manually.

  • Turn Off any VPN; reboot.

• “eSIM already in use”

  • An eSIM profile is usually single-use per device. Contact support for a replacement.

• Dual SIM confusion (calls/SMS on wrong line)

  • iPhone: Settings → Cellular → Default Voice Line & Cellular Data.

  • Android: Settings → SIMs/SIM Manager → set Preferred SIM for Calls/SMS/Data.

Moving your eSIM to a new phone

• iPhone → iPhone: Try eSIM Quick Transfer (see above). If not supported, request a new QR from your Figabytes account.

• Android/iPhone cross-move: You’ll usually need a new QR. Delete the old profile only after the new one is working.

Remove or pause the eSIM

• Remove:

  • iPhone: Settings → Cellular → tap your eSIM → Delete eSIM.

  • Android: Settings → SIMs/SIM Manager → select eSIM → Remove.

  Warning: Removing may invalidate the profile. Only delete if told to by support.

• Temporarily disable: Toggle the eSIM Off instead of deleting if you’ll use it later.

FAQs

• Will WhatsApp change? Your WhatsApp usually stays tied to its current number unless you change it in WhatsApp settings.

• Can I use two lines at once? Most modern phones support Dual SIM Dual Standby (eSIM + physical SIM, or two eSIMs on newer models).

• Roaming for travel plans? Yes—enable Data Roaming on the Figabytes eSIM when abroad.

• Can I top-up/extend? Check your Figabytes account for renewal or add-ons.

Need help?

If you get stuck, contact Figabytes Support with: device model, OS version, order ID, and screenshots of your SIM settings and APN page.
Email: support@figabytes.com (placeholder) | Hours: 24/7 (placeholder)

Version

Article v1.0 — Last updated: October 18, 2025.