Simple steps to get you connected
Dial *#06# to check. if you see an EID number, you are good to go!
Select your destination and pick your travel eSIM data plan.
Set up the eSIM on your device by following the instructions in the app.
Published on November 17, 2025•3 min read
Help
Installing your Figabytes eSIM should take only a few minutes. But if something doesn’t work right away—don’t worry. Most issues are simple to fix. This guide walks you through the most common activation problems and how to resolve them quickly on iPhone and Android.
✅ Before You Start: Quick Requirements
Make sure:
Your device supports eSIM
Your device is unlocked
You have a stable Wi-Fi connection
You’re using the correct QR code or activation details
Your Figabytes plan is not expired or already activated
If all the above looks good, continue below.
🔧 Common Installation Issues & How to Fix Them
1) My eSIM won’t install / QR code not scanning
Poor internet connection
Camera can’t read the code
QR code printed/displayed too small or blurry
Increase screen brightness or zoom in on the QR code
Clean your camera lens
Try another device to display the QR code
Switch to Manual Installation:
iPhone:
Settings → Cellular → Add eSIM → Enter Details Manually
Android:
Settings → Network & Internet → SIMs → Add eSIM → Enter Activation Code
2) “Unable to Activate” or “Activation Failed”
Your phone downloaded the eSIM, but it couldn’t connect to the network to activate it.
Restart your device
Turn Airplane Mode ON, then OFF
Ensure Wi-Fi is ON
Make sure your home SIM’s data roaming is OFF
Enable Data Roaming on the Figabytes line (important for travel plans)
3) No Signal After Installation
You’re not in a country covered by your plan
Your device hasn’t connected to the right network yet
Make sure you’re physically in a covered destination
Go to the Figabytes line settings and toggle:
Turn This Line Off → On
Restart your phone
Remove any active VPN
4) eSIM Installed, But No Mobile Data Working
This is the most common issue.
iPhone:
Settings → Cellular → Cellular Data → Select Figabytes
Android:
Settings → Network & Internet → SIMs → Mobile Data → Figabytes
iPhone:
Settings → Cellular → Figabytes → Data Roaming ON
Android:
Settings → SIMs → Figabytes → Data Roaming ON
If data still doesn’t start:
Find the APN in your Figabytes order details
Enter it manually:
iPhone:Settings → Cellular → Cellular Data Network → APN
Android:Settings → Mobile Networks → Access Point Names → Add APN
Save → Restart phone.
5) “eSIM already in use” error
This happens if:
You already installed the eSIM on another device
You reset your phone
You deleted the eSIM and tried reinstalling it
Most eSIMs are single-use. Contact Figabytes Support to request a replacement eSIM.
6) iMessage / WhatsApp / FaceTime Issues After Installing eSIM
iMessage & FaceTime:
Settings → Messages / FaceTime → Set your primary line
WhatsApp:
Your WhatsApp number stays the same unless you change it manually.
🧪 If You’re Still Having Issues
Try the universal reset:
Turn Off both lines
Restart your device
Turn On only the Figabytes eSIM
Wait 1 minute
Test mobile data
📩 Need Help? We're Here 24/7
If nothing works, send us:
Your device model
Your iOS/Android version
A screenshot of your SIM settings
Your order ID
Figabytes Support will solve it for you quickly.