“Cellular Plans From This Carrier Cannot Be Added” — What It Means & How to Fix It (Figabytes Guide)

When installing your Figabytes eSIM, you may sometimes see this message:

“Cellular Plans from this Carrier Cannot Be Added.”

This is an Apple/Android system error that appears before the eSIM is fully downloaded.
The good news: it’s usually easy to fix and is not a problem with your Figabytes plan itself.

Below is a simple explanation of why this happens and how to solve it.

❗ Why This Error Occurs

This message generally appears when your device blocks the eSIM installation due to one of these reasons:

1. Your phone is locked to a specific carrier

Most commonly seen on iPhones purchased from a telecom provider.
A locked device cannot accept travel eSIMs.

2. Your device region doesn’t match the eSIM profile

Example: a China-market iPhone (without global eSIM support) trying to add a travel eSIM.

3. Your OS blocked the link or QR temporarily

Apple/Android sometimes rejects installation if:

• The connection dropped

• The install timed out

• The activation server didn’t respond fast enough

4. The eSIM profile was previously downloaded

If the eSIM has been used on another device, this message may appear.

✅ Fix 1 — Check If Your Device Is Unlocked

iPhone

Go to:
Settings → General → About → Carrier Lock

• If it says “No SIM restrictions” → your phone is unlocked.

• If it shows a carrier name → your phone is locked and cannot install travel eSIMs.

Android (Samsung/Pixel/others)

Insert a SIM from another carrier.
If it works → unlocked.
If not → locked.

Solution if locked:
You must request an unlock from your carrier before using Figabytes.

✅ Fix 2 — Restart Your Device and Try Again

This clears temporary installation blocks.

1. Restart your iPhone/Android

2. Connect to strong Wi-Fi

3. Retry scanning the QR code or clicking the install link

✅ Fix 3 — Install Using the Direct Link (iPhone)

If QR fails, try the Universal Link:

1. Open the link from your Figabytes order email

2. Make sure it opens in Safari, not another app

3. Tap Continue → Add eSIM

If another app blocks the link, long-press and choose Open in Safari.

✅ Fix 4 — Update Your Operating System

Older iOS/Android versions sometimes block new eSIM profiles.

iPhone

Settings → General → Software Update

Android

Settings → Software Update

After updating, restart and retry installation.

✅ Fix 5 — Try Manual Installation

If the system blocks the QR code entirely:

iPhone

Settings → Mobile Data → Add eSIM → Enter Details Manually

Android

Settings → Network & Internet → SIMs → Add eSIM → Enter activation code

Enter the SM-DP+ address and activation code from your Figabytes order.

❗ Fix 6 — Check Device Compatibility

Some models do not support eSIM depending on region:

• Certain iPhone models in China

• Older Android devices

• Budget devices without eSIM support

If your phone doesn’t support eSIM, installation will always fail.

🚫 Fix 7 — The eSIM Was Previously Used

If the eSIM profile was already:

• Downloaded

• Activated

• Deleted

• Installed on another device

…it cannot be used again.

👉 Contact Figabytes Support for a replacement eSIM.

🧩 Still Seeing the Error? Send Us This Info

If none of the above fixes work, send the following to Figabytes Support:

• Your device model

• iOS/Android version

• Screenshot of the error

• Screenshot of Settings → Mobile Data / SIMs

• Your order ID

We’ll investigate and replace the eSIM if needed.

🎉 Summary

The error “Cellular Plans From This Carrier Cannot Be Added” usually means:

• Your device is locked

• Your device region doesn’t support eSIM

• The install link was blocked

• The eSIM profile was previously used

MOST of the time, the issue is solved by unlocking the device, restarting, or retrying via manual installation.

Your Figabytes eSIM will be ready in minutes once the phone accepts the profile.